To all crew and managers,
In the past few weeks we have had a rash of special order cakes that have not been picked up after placing the order by phone. In order to keep this from happening in the future, all cake orders made by phone MUST have a Credit card number attached to it. This includes the expiration date on it as well. The customer needs to be made aware of this new process before placing the order. If they choose not to use a credit card or do not have one, then it must be placed in person and paid in full before it is created. If a customer comes into the store and orders a specialty cake, it also must be paid in advance. This is an inconvenience to our faithful customers and should be handled delicately. Do not get short with the customer, but explain that it is a necessary process and be apologetic for the situation. If the customer wants to leave the credit card number and pay in cash at pickup, that would be acceptable, as long as they understand that the card will be charged in the case of a non-pickup.
All special orders (like Dolphins or Tigers) will take the full 7 day pre order time frame. We can do Available edible images and Blizzard cakes in less time. If 7 days is unacceptable by the customer, then try to sell an available cake out of the freezer. If the order is taken, and does not meet the requirements that has been stated, Then the order taker will be responsible in making the cake of paying for the cake.
